Shipping policy

Last updated: 3 October 2026

Free shipping on every US order, with no minimum.

Processing

Orders are processed within 1–3 business days. Orders placed on weekends or public holidays are processed the next business day. You'll get an order confirmation email, then tracking once your parcel ships.

Delivery

Most orders arrive in about 7–15 days from the day you order. Delivery times are estimates and are not guaranteed. Weather, carrier delays, peak season and other things outside our control can occasionally slow things down.

Ordering for Christmas? Order by early December to be safe. The current order-by date is shown on the product page.

Where we ship

We currently ship to the United States. Some remote areas may not be served by our carriers. If we can't deliver to your address, we'll contact you and refund you in full.

Tracking

Every order ships with tracking. Tracking can take a few days to show its first scan after you get the email. That's normal.

If your tracking hasn't moved for 7 business days, email support@hollogoods.com and we'll chase the carrier.

Wrong address

Please check your address before you order. If you spot a mistake, email us within 12 hours and we'll fix it if the order hasn't shipped. Once it has shipped, we can't guarantee the address can be changed.

Lost, delayed or damaged parcels

If tracking says delivered but you can't find it, check with neighbors, household members or your building's mail room first. Still missing? Email us within 7 days of the delivery scan so we can investigate with the carrier.

If your order arrives damaged, email us within 7 days with photos of the item and packaging, and we'll send a replacement or refund you.

Split shipments

Bundles may occasionally arrive in more than one parcel, at no extra cost. Each parcel has its own tracking number.

Contact

Hollo Goods
Email: support@hollogoods.com
We reply within one business day.